Liferay Enterprise Subscription
A Liferay Enterprise Subscription is available in two tiers and is sold on a per server basis. Please contact the Liferay sales team for detailed information about pricing, trial licenses, and volume discounts.
|Liferay Digital Experience Platform|
|Consolidated Service Packs|
|Emergency Hot Fixes|
|Web-based Update Repository|
|Web-based Incident Tracker|
|Incident Resolution Support|
|Number of Incidents||Unlimited||Unlimited|
|Number of Customer Contacts||2||3|
|Max Web Response Time||1 Business Days||1 Business Day|
|Phone Support||Regional Business Hours||24 x 7 (365 day, year-round)|
|Max Phone Response Time||4 Hours||2 Hours|
|Emergency Response Time *||1 Hour|
|End of Service Life Policy **|
|End of Version Support||Extended||Extended|
|Injunctive Relief ***|
|Elastic Subscription Add-on****|
* For Severity 1 incidents reported via phone.
** End of Service Life Policy
*** Replacement of any code found in court to be in violation of copyright.
****Customers with at least two (2) annual Production Platinum Subscriptions have the option to add Elastic Subscriptions. Liferay Connected Services (LCS) is required for tracking Elastic Instances. Please speak to your Liferay Sales representative for details.