Liferay Enterprise Subscription

A Liferay Enterprise Subscription is available in two tiers and is sold on a per server basis. Please contact the Liferay sales team for detailed information about pricing, trial licenses, and volume discounts.

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  Gold Platinum
Liferay Digital Experience Platform Yes Yes
Patch Updates Yes Yes
Consolidated Service Packs Yes Yes
Emergency Hot Fixes Yes Yes
Customer Portal Yes Yes
Web-based Update Repository Yes Yes
Updates Alerts Yes Yes
Web-based Incident Tracker Yes Yes
Incident Resolution Support Yes Yes
Number of Incidents Unlimited Unlimited
Number of Customer Contacts 2 3
Web-based Support Yes Yes
Max Web Response Time 1 Business Days 1 Business Day
Phone Support Regional Business Hours 24 x 7 (365 day, year-round)
Max Phone Response Time 4 Hours 2 Hours
Emergency Response Time *   1 Hour
End of Service Life Policy ** Yes Yes
End of Version Support Extended Extended
Software Indemnification Yes Yes
Injunctive Relief *** Yes Yes
Elastic Subscription Add-on****   Yes

* For Severity 1 incidents reported via phone.
** End of Service Life Policy
*** Replacement of any code found in court to be in violation of copyright.
****Customers with at least two (2) annual Production Platinum Subscriptions have the option to  add Elastic Subscriptions.  Liferay Connected Services (LCS) is required for tracking Elastic Instances. Please speak to your Liferay Sales representative for details.