Global Director, User Experience, Enterprise Services
Dr. Richard Phelps, Global Director-User Experience, has lead user experience, interface design and usability programs for Unisys cloud-based managed IT services portfolio for the past 6 years. He is responsible for the user interface strategy, architecture and design of Unisys web-based Business Services Portal. The Portal supports all Unisys cloud-based service offerings including: 1) virtual service desk for end user self-service support, 2) online dashboard-based services monitoring, 3) remote infrastructure management, 4) managed security services, as well as 5) client provisioning and management of virtual computing resources. Prior to leading User Experience at Unisys, Rick server 6 years as the Vice President of Marketing for Unisys Global Outsourcing Services, a $2.7B division of Unisys. After completing his Ph.D. at Tufts University in 1979, specializing in Human Computer Interaction (HCI), Rick spent the first two years of his career pioneering the user interface design and usability for speaker independent speech recognition systems with the founders of Dragon Systems (developers of Naturally Speaking). In 1981, Dr. Phelps transitioned into a marketing executive role bringing innovative enterprise IT services and software to market, always overseeing Product Management with an eye to user friendly software products and online IT services. Prior to Unisys, Rick was the National Marketing Director for Ernst & Young IT Consulting Services, where he was responsible for bringing to market E&YΓÇÖs Navigator System Series software and methodology as well as E&YΓÇÖs Business Process Re-engineering Services. Then, at EDS as a Vice President of Business Development, he led business growth initiatives for outsourcing services based on emerging automated software development technologies. Rick graduated summa cum laude and Phi Beta Kappa from Albion College in Experimental Psychology. He received his Masters and Ph.D. from Tufts University, while working on user interface design concepts for the Xerox Star computer, which served as the basis for the Apple Lisa and then Macintosh.