End of Life
Customers purchasing a Liferay DXP Subscription will benefit from a full enterprise-grade End of Life ("EOL") policy (also referred to as End of Service Life ("EOSL") policy).
Premium Support Phase
The Premium Support Phase for a Liferay App's LTS Version begins on the applicable First Ship Date and ends at the end of the Premium Support Phase of its specified Compatible Liferay Portal Version. For all other non-LTS Versions, the Premium Support Phase shall begin on its First Ship Date and end on (i) the release of the next Liferay App Major Version or Minor Version; or (ii) six (6) months after, whichever is later.
During the Premium Support Phase, customers with an active Liferay subscription will be provided:
- full support, in accordance with the applicable Support Services Level, with up to 24x7, 365 day coverage;
- access to Liferay's Help Center and customer knowledge bases
- access to all updates and upgrades of the Liferay App developed against the Compatible Liferay DXP Version and
- <>security alerts and patch updates for Severity 1, Severity 2, and Severity 3 security vulnerabilities.
Limited Support Phase
The Limited Support Phase commences upon the end of the Premium Support Phase up until the end of the Limited Support Phase of its specified Compatible Liferay DXP Version. During the Limited Support Phase, customers with an active Liferay DXP subscription will be provided:
- support, in accordance with the applicable Support Services Level, with up to 24x7, 365 day coverage;
- access to Liferay's Help Center and customer knowledge bases
- access to all updates and upgrades of the Liferay App developed against the Compatible Liferay Portal Version and
- security alerts and patch updates for Severity 1 and Severity 2 security vulnerabilities.
In addition, the following guidelines apply:
- Liferay support will direct customers to existing fix packs, workarounds, and consolidated service packs, and Liferay App versions available in Liferay's Help Center and, customer knowledge bases, and/or the Liferay Marketplace
- Liferay support may direct customers to upgrade to a more current version/release of the product.