Building an Online Community for the World’s Most Followed Football Team – How we did it.

Do you want to learn from one of the greatest teams in football? Hear how everis worked with Liferay to transform the online presence of the most successful football club in the last 10 years. How do we ensure the stability of a platform where traffic can multiply by 10 on match days and reach nearly 10 million page views? How did we implement Liferay and adapt it to the requirements of the club? How did we manage the increase in registered website users and the addition of a high quality multimedia catalogue without impacting the site’s performance? If you would like to hear the answers to these questions, ask many more and walk away with an understanding of what is behind the success of this huge online community, then please join Angel and Manel for an interesting and informative session.

Project Rescue! Ensuring Your Digital Journey Stays on Track

Whether your digital project is just starting out or is already in progress, you need to continue delivering a seamless experience for your users. In this session we look at how to ensure your digital journey stays on track, and best practices for changing track if you need to! We'll explore shifting project focus, scaling it, improving performance, and more.

Roundtable: Digital Transformation in the UK Public Sector

A recent survey of over 200 public sector practitioners revealed some things we knew, and some we didn’t... 1: Budget remains the greatest driver for digital transformation. 2: Organisational change – not technology – is the biggest roadblock. 3: One in three have no unified digital strategy. Whether your pain point is the customer journey or staff buy-in or something else altogether, understanding people is the key starting point. Digital transformation starts with people and is a process that is facilitated by technology, but not the technology itself. So join your peers at this special roundtable dedicated to digital transformation in the public sector. With a diverse range of organisations at hugely different stages in the journey, there is a lot of wisdom and best practice to be learned from each other.

Providing a Compelling Social Collaboration Experience using DXP

Social collaboration is always moving forward and expanding. Organisations need methods and techniques to engage with their customers and employees to understand them better. We will be looking at the technology, components, and techniques for creating a compelling social collaboration experience using DXP.

Speaking from Experience – The Must-Haves for Digital Transformation

It’s the little things that make all the difference. True digital experiences focus on removing points of friction through continuous and iterative improvement to the customer journey. Improving operational efficiency and reducing errors by pre-populating data fields where the data already exists in the backend. Using native mobile functionality such as Touch ID that customers are familiar with rather than reinventing the wheel. Achieving this level of empathy with your customer is what builds loyalty and longevity in the relationship. With the rate at which technology is advancing, it is a must that we change the way we think and design systems that inherently show how a business values its customers.

Roundtable: Security Aspects in Liferay Applied to Financial Services

Mapping the Customer Experience

Organisations are moving increasingly towards customer-centred thinking so they can achieve their own business goals while helping their customers realise theirs. Customer experience maps are crucial building blocks for accomplishing this. They are a visualisation of the various places where customers come into contact with your business. In this session you will learn more about the benefits of mapping the customer experience, how the maps are constructed and how to harness their power to identify opportunities for ideation and change.

Internationalisation of Content in Liferay

Roundtable: Mobile Strategies