Nobody to contact about purchased plugin ?

[Ivano Carrara, modifié il y a 9 années.]

I purchased and registered a license of Vaadin 7 Control Panel plugin - below the registration:

Registered Host Name Indirizzo IP MAC Address Usage Type
W701 192.168.99.35 40:4a:03:45:12:5002:50:f2:d9:e0:1d Standard

I purchased, deployed and registered the plugin from inside my Tomcat instance and for a few times the plugin worked.

Now every time I start the server I got the below the error
Who I have contact to get support ?
There is no contact inside the Marketplace web site ..

10:18:17,016 ERROR [localhost-startStop-1][LicenseManager:?] Vaadin 7 Control Panel license validation failed
java.lang.Exception: Server id matching failed. Allowed server ids: rO0ABXVyAAJbQqzzF/gGCFTgAgAAeHAAAACgNB78L1ujwxfdwLy6QnDX5PVYxDDeRyHKyX9d0IyqMGAyA5dyEzNU1plQJZQloPXrClD94C9eERYbDuK/dhaScbVFn/mUIIMkDfL0dEmuvs6sYG2pBdYLLrQpVzqTn5bBB2wSk4yFfWiAtuRDdvpqDWSlF5ed2BKoTImJrMwUuVSsFl8VxThaM/t1Vw5TeR7FiR6uxW5BlkFe40WU3L4ncg==
at com.liferay.portal.license.LicenseManager.c(Unknown Source)
at com.liferay.portal.license.LicenseManager.checkBinaryLicense(Unknown Source)
at com.liferay.portal.license.util.LocalLicenseManagerImpl.checkLicense(LocalLicenseManagerImpl.java:33)
at com.liferay.portal.license.util.LicenseManagerUtil.checkLicense(LicenseManagerUtil.java:63)
at com.liferay.portal.kernel.servlet.liferaypackage.LiferayPackageUtil.checkPackage(Unknown Source)
at com.liferay.portal.kernel.servlet.PluginContextListener.doPortalInit(PluginContextListener.java:161)
at com.liferay.portal.kernel.util.BasePortalLifecycle.portalInit(BasePortalLifecycle.java:44)
at com.liferay.portal.kernel.util.PortalLifecycleUtil.register(PortalLifecycleUtil.java:64)
at com.liferay.portal.kernel.util.PortalLifecycleUtil.register(PortalLifecycleUtil.java:56)
at com.liferay.portal.kernel.util.BasePortalLifecycle.registerPortalLifecycle(BasePortalLifecycle.java:54)
at com.liferay.portal.kernel.servlet.PluginContextListener.contextInitialized(PluginContextListener.java:120)
at com.liferay.portal.kernel.servlet.SecurePluginContextListener.contextInitialized(SecurePluginContextListener.java:151)
at org.apache.catalina.core.StandardContext.listenerStart(StandardContext.java:4939)
at org.apache.catalina.core.StandardContext.startInternal(StandardContext.java:5434)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:150)
at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:901)
at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:877)
at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:633)
at org.apache.catalina.startup.HostConfig.deployDirectory(HostConfig.java:1120)
at org.apache.catalina.startup.HostConfig$DeployDirectory.run(HostConfig.java:1678)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:471)
at java.util.concurrent.FutureTask.run(FutureTask.java:262)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
at java.lang.Thread.run(Thread.java:744)

Thank you,
Ivano Carrara

[Miroslav Ligas, modifié il y a 9 années.]

In marketplace there is a link to the Developer website where are contact information http://www.arcusys.fi/web/en & http://www.arcusys.fi/web/en/contact.

[David H Nebinger, modifié il y a 9 années.]

Miroslav, the OP is pointing out a licensing issue, something that marketplace developers cannot do anything about.

Licensing support clearly falls under Liferay's umbrella, not outside developers.

[Ed Gonzales, modifié il y a 9 années.]

Hi Ivano,

Thanks for raising concern on this issue. Please email [e-mail]. There you will find licensing related support.
Kind Regards,