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Andrew Sapp
SO shows purchased but can't download
9 septembre 2013 12:05
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Andrew Sapp

Rang: New Member

Publications: 1

Date d'inscription: 6 septembre 2013

Publications Récentes

Is anyone else having this problem, I'm just trying to download SO from the marketplace but it always says please wait. That and one of the templates, everything else downloads and installs fine. I'm using tomcat ga3.
Vicki Lea Tsang
RE: SO shows purchased but can't download
10 septembre 2013 11:29
Réponse

Vicki Lea Tsang

Rang: Junior Member

Publications: 49

Date d'inscription: 18 avril 2011

Publications Récentes

HI Andrew,

There is a default setting in GA3 that restricts the size of files in the document store. The SO download exceeds this default. You can increase the allowed file size by changing the "dl.file.size.max=" property in portal-ext.properties file to 10-15mb, or to 0 to make this unlimited.

Please let me know if this clears up the problem.

Best Wishes,

Vicki
Tomasz Wojewódka
RE: SO shows purchased but can't download
13 septembre 2013 04:17
Réponse

Tomasz Wojewódka

Rang: Junior Member

Publications: 56

Date d'inscription: 7 septembre 2007

Publications Récentes

Hi Vicki,

I had similar issue and increasing max DL file size helped.
That can be also achieved by Control panel -> Server Administration -> File uploads.

Thanks!