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Portlet menu not working

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alex alex, modificado hace 6 años.

Portlet menu not working

New Member Mensajes: 24 Fecha de incorporación: 15/02/17 Mensajes recientes
Hi developers,

Please I need your help regarding this issue.
The items In the menu portlet( in the screnn ) are not working .
When I click for example on look and feel it shows an emply black popup .

PLEASE how can I resolve it ?
I need it asap
Thank you all

Archivos adjuntos:

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Andrew Jardine, modificado hace 6 años.

RE: Portlet menu not working

Liferay Legend Mensajes: 2416 Fecha de incorporación: 22/12/10 Mensajes recientes
Which version are you using? I am on Liferay 7 GA4 and I don't have that issue.

Are there JS errors in the console? Any errors in the runtime log? are you using a custom theme? what other portlets are on the page?
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Mayur Patel, modificado hace 6 años.

RE: Portlet menu not working

Expert Mensajes: 358 Fecha de incorporación: 17/11/10 Mensajes recientes
It seems like Javascript Issue on the page breaking other js calls. Please check js error console and try to fix those errors.

Thanks !
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alex alex, modificado hace 6 años.

RE: Portlet menu not working

New Member Mensajes: 24 Fecha de incorporación: 15/02/17 Mensajes recientes
Mayur Patel:
It seems like Javascript Issue on the page breaking other js calls. Please check js error console and try to fix those errors.

Thanks !



Hi Mayur,

There is no javascript error in the console Im really in a blocking state.
I don't know how can I resolve it emoticon
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Olaf Kock, modificado hace 6 años.

RE: Portlet menu not working

Liferay Legend Mensajes: 6403 Fecha de incorporación: 23/09/08 Mensajes recientes
alex alex:
I don't know how can I resolve it emoticon

I consider Andrew's questions a good starting point
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alex alex, modificado hace 6 años.

RE: Portlet menu not working

New Member Mensajes: 24 Fecha de incorporación: 15/02/17 Mensajes recientes
Andrew Jardine:
Which version are you using? I am on Liferay 7 GA4 and I don't have that issue.

Are there JS errors in the console? Any errors in the runtime log? are you using a custom theme? what other portlets are on the page?



Hi,
1. Im using a liferay 6.2 Ga1
2. there is no error in the console.
3. Ther is no errors in the runtime log
4. Yes custom theme
5. I don't use any other porlet in the same page
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Mayur Patel, modificado hace 6 años.

RE: Portlet menu not working

Expert Mensajes: 358 Fecha de incorporación: 17/11/10 Mensajes recientes
As per your inputs, you are using the Custom Theme that can be the cause. Please try to test it with the default classic theme. If it is working with default theme then there is some issues in custom theme which is breaking the portlet menu.

Thanks !
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Andrew Jardine, modificado hace 6 años.

RE: Portlet menu not working

Liferay Legend Mensajes: 2416 Fecha de incorporación: 22/12/10 Mensajes recientes
Hey Alex,

Firstly. that is a pretty old version. I can understand perhaps not being ready to move to 7, but you should consider at least upgrading to the latest 6.12 (GA6) version as the version that you are using is about 4 years old now. With that said, you are not the first to report this issue. Perhaps one of these other threads will help --

https://web.liferay.com/community/forums/-/message_boards/message/41167054

https://web.liferay.com/community/forums/-/message_boards/message/4204237

Easiest way to check the first is to use a fresh bundle and just start it stock. Just use the hypersonic database as all you want to validate is that with no customizations (include no portal-ext) it works. Then I would add the portal-ext (without a db specified) and restart to see if something in your portal-ext is causing the issue. If both of those pass, then I would introduce my custom theme to see. All of that should only take 20 minutes to narrow the issue.