User information is lost

[Michael Gentzsch, modificado hace 11 años.]

Hello,

we have a strange problem. In the user administration, if we change detail information of a user, it happens that the address or phone data are lost.

Any idea on this issue?

Kind regards

M. Gentzsch

Liferay 6.0.6.
JBoss 4.3.0

[David H Nebinger, modificado hace 11 años.]

Is it really lost? Have you tried re-indexing the indexes and see if the info is updated?

[Michael Gentzsch, modificado hace 11 años.]

The data is lost. Even if I re-index the indexes.

[David H Nebinger, modificado hace 11 años.]

Okay, are you by chance doing LDAP import for your users but have not enabled LDAP export?

[Michael Gentzsch, modificado hace 11 años.]

We aren't using LDAP.

Maybe it helps, we change the property "ehcache.blocking.cache.allowed" to false

[David H Nebinger, modificado hace 11 años.]

The two easy options covered...

Okay, when you are updating the information, do you get any errors or feedback in the logs?

[Michael Gentzsch, modificado hace 11 años.]

You just see the the information that your action is successfully completed in the GUI. No errors in the log. Maybe I have to configure a log?

[David H Nebinger, modificado hace 11 años.]

No, if there were errors they would display (only debugging-level stuff is normally hidden).

[Michael Gentzsch, modificado hace 11 años.]

My opinion is, that it is an error in the caching system of Liferay. Could the ehcache-configuration be the problem?

[David H Nebinger, modificado hace 11 años.]

Possibly. You could try undoing the cache property setting you've done and see if the information saves...

[Michael Gentzsch, modificado hace 11 años.]

But we need this property configuration. It prevents locks in the database after changing user data. I will try it.

[David H Nebinger, modificado hace 11 años.]

Er, that's not correct...

The blocking cache uses locks in the cache, not in the database. As long as you don't have your own stuff interfering w/ the ehcache stuff, the Liferay caching should be fine and operate correctly.

Re-read the comment from portal.properties for the ehcache.blocking.cache.allowed for more info.

[Michael Gentzsch, modificado hace 11 años.]

We have found a lot of JIRA entries which are similar to our problems, but we can't find the changes to fix it or get a hint what the the problems is.

http://issues.liferay.com/browse/LPS-12954
http://issues.liferay.com/browse/LPS-12563