Portlet menu not working

[alex alex, geändert vor 6 Jahren.]

Hi developers,

Please I need your help regarding this issue.
The items In the menu portlet( in the screnn ) are not working .
When I click for example on look and feel it shows an emply black popup .

PLEASE how can I resolve it ?
I need it asap
Thank you all

[Andrew Jardine, geändert vor 6 Jahren.]

Which version are you using? I am on Liferay 7 GA4 and I don't have that issue.

Are there JS errors in the console? Any errors in the runtime log? are you using a custom theme? what other portlets are on the page?

[Mayur Patel, geändert vor 6 Jahren.]

It seems like Javascript Issue on the page breaking other js calls. Please check js error console and try to fix those errors.

Thanks !

[alex alex, geändert vor 6 Jahren.]

Mayur Patel:

It seems like Javascript Issue on the page breaking other js calls. Please check js error console and try to fix those errors.

Thanks !

Hi Mayur,

There is no javascript error in the console Im really in a blocking state.
I don't know how can I resolve it

[Olaf Kock, geändert vor 6 Jahren.]

alex alex:

I don't know how can I resolve it

I consider Andrew's questions a good starting point

[alex alex, geändert vor 6 Jahren.]

Andrew Jardine:

Which version are you using? I am on Liferay 7 GA4 and I don't have that issue.

Are there JS errors in the console? Any errors in the runtime log? are you using a custom theme? what other portlets are on the page?

Hi,
1. Im using a liferay 6.2 Ga1
2. there is no error in the console.
3. Ther is no errors in the runtime log
4. Yes custom theme
5. I don't use any other porlet in the same page

[Mayur Patel, geändert vor 6 Jahren.]

As per your inputs, you are using the Custom Theme that can be the cause. Please try to test it with the default classic theme. If it is working with default theme then there is some issues in custom theme which is breaking the portlet menu.

Thanks !

[Andrew Jardine, geändert vor 6 Jahren.]

Hey Alex,

Firstly. that is a pretty old version. I can understand perhaps not being ready to move to 7, but you should consider at least upgrading to the latest 6.12 (GA6) version as the version that you are using is about 4 years old now. With that said, you are not the first to report this issue. Perhaps one of these other threads will help --

https://web.liferay.com/community/forums/-/message_boards/message/41167054

https://web.liferay.com/community/forums/-/message_boards/message/4204237

Easiest way to check the first is to use a fresh bundle and just start it stock. Just use the hypersonic database as all you want to validate is that with no customizations (include no portal-ext) it works. Then I would add the portal-ext (without a db specified) and restart to see if something in your portal-ext is causing the issue. If both of those pass, then I would introduce my custom theme to see. All of that should only take 20 minutes to narrow the issue.